Return Policy
Customers may request a return within 7 days of delivery only under the following conditions:
- Product is damaged at the time of delivery
- Wrong product has been received
Unboxing Video Requirement
To initiate a return, customers must submit a mandatory unboxing video as proof. The video must clearly show:
- The package before opening
- The full unboxing process
- The issue with the product
Return requests without valid video proof will not be accepted.
Verification & Rejection
Drapso enforces strict verification to prevent misuse. Return requests will be rejected if:
- The video is edited, incomplete, or unclear
- AI-generated or manipulated content is detected
- The product appears used, altered, or intentionally damaged
Return Process
If the return request is approved, the customer must send the product to the address provided by Drapso or the wholeseller.
Refund Process
Once the returned product is received and inspected, the refund will be processed as per the Refund Policy.
Fraud Prevention
Drapso reserves the right to take action against users involved in fraudulent return activities, including account suspension.